Shipping & Returns
Lacson Ravello accepts Visa, MasterCard and American Express credit card payments through our secure shopping cart via Paypal.
It’s important to us that you are in love with your purchase. If the merchandise is unworn and in perfect condition with tags still attached, you may return the item(s) within 14 days of the received date for an exchange or a full refund. We cannot refund any shipping or handling fees related to your purchase or return. Please note there will be a $10 restocking fee deducted from your refund total.
We are happy to offer service with the US Postal Service in order to ensure quick, convenient return service. Please email us at firstname.lastname@example.org to receive a pre-paid USPS return label that you can download and print.
Please also print our RETURN FORM, fill it out, and carefully package the item(s) preferably in their original packing materials. Secure the return label to the outside of your return package and mail it via US Postal Service. Once your item is received, your return will be processed within 5 business days.
*If you plan to make an exchange, please email us at email@example.com so we can put the item on hold if needed.
•Sale items are eligible for exchange or store credit only.
•Items marked down at 50% off or higher are final sale and cannot be returned.
Ship the merchandise prepaid and insured to:
Lacson Ravello RETURNS
5111 Telegraph Ave.
Oakland, CA 94609
Please note we are not liable for lost or damaged returned goods. Please add insurance and tracking to your package.
We will not refund international duties or taxes.
Lacson Ravello ships domestic orders via USPS Priority mail. All orders are shipped from Oakland, California.
Sales tax is added on for California residents.
All orders placed by 12pm PST (Pacific Time) will ship within 3 to 5 days, not including weekends and holidays. USPS may take 3 to 5 days for priority delivery.
Please note that some handmade, custom, or pre-order items may take longer to ship. This will be stated in the items description if applicable.
Please note that international recipients are responsible for duties, taxes, and brokerage fees upon delivery. We ship international orders via USPS International Priority (6-10 business days).
Please note these shipping times are not guaranteed by Lacson Ravello. Customs may hold packages which is out of our hands.
Once an order is given to a USPS carrier the item becomes that carrier’s responsibility and Lacson Ravello is no longer liable. Lacson Ravello is not responsible for any packages lost or damaged while in transit to a destination outside of the USA.
Click HERE (http://www.xe.com/ucc/) for quick currency conversion.
Gift cards are available for purchase online in monetary increments—click here. They can be redeemed at checkout (online or at events) and will be applied to your purchase. Gift cards cannot be retroactively applied to an order once it has been placed nor be used to purchase another e-gift card.